Our Team

The People
Behind Every
Result.

Behind every SLA exceeded, every CSAT record broken, and every client retained is a team of exceptional professionals who care deeply about doing great work.

12+
Leadership Team
Senior Professionals
200+
Total Team Size
Across All Departments
8+
Nationalities
Global Talent Mix
99%
Team Retention
Year over Year
Muhammad Ahmad
Muhammad
Chief Executive
πŸ‡΅πŸ‡°
Suhaib Shakoor
Suhaib
Chief Operations
πŸ‡΅πŸ‡°
Saad Khalid
Saad
VP of
πŸ‡΅πŸ‡°
Muhammad Jawad
Muhammad
Head of
πŸ‡΅πŸ‡°
Sarah Mitchell
Sarah
VP of
πŸ‡¬πŸ‡§
Fatima Zahra
Fatima
Head of
πŸ‡΅πŸ‡°
James O'Sullivan
James
Head of
πŸ‡ΊπŸ‡Έ
Zainab Raza
Zainab
Head of
πŸ‡΅πŸ‡°
Hassan Mehmood
Hassan
Head of
πŸ‡΅πŸ‡°
200+ Team Members
Across 2 global offices
Browse By Department

Meet the Team

Showing 12 of 12 members
Executive Leadership
Rest of the Team
Sarah Mitchell
πŸ‡¬πŸ‡§

Sarah Mitchell

VP of Client Success
Client Relations
in

CSAT champion with 10+ years in enterprise client management across UK and European markets. Sarah built Servions' clien...

Account ManagementCSAT Optimization
Fatima Zahra
πŸ‡΅πŸ‡°

Fatima Zahra

Head of Human Resources
People & Culture
in

People strategist who built Servions' talent acquisition and culture framework from the ground up. Fatima has scaled the...

Talent AcquisitionCulture Building
James O'Sullivan
πŸ‡ΊπŸ‡Έ

James O'Sullivan

Head of US Operations
US Market
in

US operations specialist managing Servions' American client portfolio from our Miami office. James bridges the gap betwe...

US Market StrategyClient Relations
Zainab Raza
πŸ‡΅πŸ‡°

Zainab Raza

Head of Quality Assurance
Quality
in

Quality guardian ensuring every client interaction meets Servions' premium standards. Zainab leads a team of QA speciali...

Call MonitoringQA Frameworks
Hassan Mehmood
πŸ‡΅πŸ‡°

Hassan Mehmood

Head of BPO Solutions
BPO
in

BPO specialist with deep expertise in process design, workflow optimization, and client onboarding. Hassan manages Servi...

Process OptimizationSolution Architecture
Ayesha Tariq
πŸ‡΅πŸ‡°

Ayesha Tariq

Head of Training & Development
L&D
in

Learning architect who designed Servions' brand immersion and agent training programs. Ayesha ensures every agent is pro...

Training DesignBrand Immersion
Omar Sheikh
πŸ‡΅πŸ‡°

Omar Sheikh

Head of E-commerce Operations
E-commerce
in

E-commerce operations specialist managing virtual assistant teams across Amazon, Shopify, and TikTok Shop accounts. Omar...

Amazon OperationsVA Management
Maria Gonzalez
πŸ‡ͺπŸ‡Έ

Maria Gonzalez

Head of Recruitment Operations
Recruitment
in

Recruitment powerhouse managing Servions' talent pipeline and RPO client accounts. Maria brings a decade of European rec...

RPO ManagementHeadhunting
Our Culture

How We Work,
Together

Our culture is built on four principles that guide how every team member operates β€” from interns to the C-suite.

🎯

Ownership Mindset

Every team member operates like a stakeholder β€” accountable, proactive, and invested in client outcomes.

🌱

Continuous Growth

We invest in our people through structured L&D, coaching, and leadership development at every level.

🀝

Radical Transparency

Open communication, honest feedback, and shared metrics define how we collaborate internally.

⚑

Bias for Action

Speed matters. We make decisions fast, execute with precision, and iterate without bureaucracy.

Global Diversity

A Team as
Global as Our Clients

Our team represents 8+ nationalities across 2 continents. We believe diverse perspectives drive better decisions, and diverse talent delivers richer client experiences.

πŸ‡΅πŸ‡°
72%
Pakistan
πŸ‡¬πŸ‡§
12%
United Kingdom
πŸ‡ΊπŸ‡Έ
10%
United States
πŸ‡ͺπŸ‡Έ
6%
Europe
60%
Women in Leadership
100%
Equal Pay Policy
0
Discrimination Tolerance
πŸŽ“
$200K+
L&D Investment
Annual training budget
🌍
Hybrid
Remote Flexibility
Work from anywhere model
πŸ“ˆ
70%
Internal Promotions
Leadership hired internally
❀️
Comprehensive
Team Wellbeing
Health & mental wellness
We're Hiring

Become Part of
Something Exceptional

We're always looking for driven professionals who want to make a real impact on global business operations.

Ready to Work with
This Team?

Partner with Servions and get this entire team working as an extension of your business β€” from day one.